MetaPop is a brand owned and operated by Beerich Private Limited.
This policy explains how we handle shipping, deliveries, replacements, returns, cancellations, and refunds.
1. Shipping
MetaPop currently ships to eligible locations across India.
Once your order is successfully placed and processed, we will make reasonable efforts to dispatch it within the applicable processing timeline.
Delivery timelines may vary depending on:
- Your delivery location
- Courier and logistics availability
- Weather conditions or unforeseen disruptions
- Public holidays
- Operational factors
Any delivery date or timeline communicated to you is an estimate and is not guaranteed.
2. Order Tracking
Where tracking is available, customers may receive tracking details through the contact information provided while placing the order.
Please ensure that your phone number, email address, and delivery address are entered correctly during checkout.
MetaPop will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
3. Cash on Delivery (COD)
COD may be available for eligible locations and orders.
MetaPop reserves the right to restrict or withdraw COD availability for specific locations, customers, products, or orders.
Customers selecting COD are requested to ensure that someone is available at the delivery address to accept the order and make the required payment.
4. No Returns for Delivered Products
As MetaPop products are consumable beverages, we generally do not accept returns after successful delivery.
For safety and hygiene reasons, products that have been delivered cannot ordinarily be taken back or resold.
However, we do offer replacements in certain eligible situations described below.
5. Eligible Replacement Requests
You may be eligible for a replacement if you receive:
- A damaged product
- A leaking product
- An incorrect product
- An expired product
- Missing items from your order
To be eligible, the issue must be reported to us within 24–48 hours of delivery.
6. How to Request a Replacement
To request a replacement, please contact our customer support team:
Email:
support@drinkmetapop.com
Phone:
+91 9076277177
Please provide:
- Your order number
- A description of the issue
- Clear photographs and/or videos showing the product and the issue
- Images of the outer packaging, where relevant
We may request additional information or evidence to review your claim.
Please do not discard the affected product or packaging until we have reviewed your request and advised you further.
7. Replacement Approval
All replacement requests are subject to verification and approval.
If your request is approved, we will arrange a replacement of the affected product or provide another appropriate resolution depending on product availability and the circumstances of the claim.
We reserve the right to decline replacement requests where:
- The issue is reported after the 48-hour reporting window.
- Sufficient supporting evidence is not provided.
- The product has been intentionally damaged or improperly stored after delivery.
- The product has already been substantially consumed, except where the nature of the issue could not reasonably have been identified earlier.
- The claim is found to be invalid or fraudulent.
8. Refunds
As a general policy, eligible issues will be resolved through replacement rather than refund, where possible.
However, if a replacement cannot reasonably be provided, including due to product unavailability or other circumstances, MetaPop may consider an appropriate refund at its discretion and in accordance with applicable law.
For approved prepaid-order refunds, the amount will generally be returned to the original payment method or another appropriate method where necessary.
Refund processing timelines may vary depending on the payment provider or bank.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.
If an eligible prepaid order is successfully cancelled before dispatch, any applicable refund will be processed after confirmation of the cancellation.
10. Failed or Undelivered Orders
If an order cannot be delivered due to an incorrect address, repeated failed delivery attempts, customer unavailability, refusal to accept the order, or other circumstances attributable to the customer, additional charges or restrictions may apply where permitted.
For COD orders, repeated refusal or failure to accept orders may result in COD being unavailable for future purchases.
11. Contact Us
For any shipping, delivery, replacement, cancellation, or refund-related questions, please contact us:
Beerich Private Limited
Office No. 123, Hiramani Super Market Building,
1st Floor, Lalbaug, Mumbai – 400012,
Maharashtra, India
Email: support@drinkmetapop.com